By Emellyn Lisboa | Head of Surety and Sales Executive, Ebix Latin America
Surety insurance has become a cornerstone across multiple sectors, particularly in supporting large infrastructure projects and transactions that demand high levels of trust. Despite its growing relevance, the onboarding of new partners — brokers, clients, and other players in the value chain — is still weighed down by bureaucracy and lengthy operational steps that delay the start of business relationships.
This happens because the process involves several layers of validation: registry checks, document verification, credit assessments for clients, and compliance reviews. In practice, onboarding is often manual and fragmented, taking days or even weeks and compromising business agility.
In a market that increasingly demands speed, full compliance, and reliability, insurers must revisit their workflows and adopt tools that combine rigorous governance with digital efficiency. It was precisely to meet this demand that Ebix Latin America developed its Digital Platform for New Business in Surety Insurance, designed to transform a traditionally bureaucratic process into a faster, smarter, and fully reliable experience.
This article was prepared in collaboration with Emellyn Lisboa, Head of Surety and Sales Executive at Ebix Latin America, who provided both strategic and technical insights to present the best practices adopted by the company.
The Role of Technology in Surety Insurance
Ebix Latin America emphasizes that the digitalization of onboarding represents a major leap forward for both insurers and brokers. The company’s platform integrates all stages of the process into a single, secure environment where registration, credit analysis, and document verification are automated and validated in real time.
For insurers, this means greater governance, standardized workflows, and risk mitigation. For brokers and commercial partners, the benefits lie in agility and predictability: proposals that once required lengthy review cycles can now be approved within hours — always in line with regulatory requirements and under full compliance and reliability.
In addition, the digital model delivers an integrated view of the entire journey, with analytical dashboards and automated reports that allow stakeholders to track each stage of the process. This ensures traceability, reliable information on available and utilized capacities and limits, and complete transparency.
Direct Benefits for the Market
- Operational agility: significant reduction in the time required to analyze and approve new clients and business partners.
- Full compliance and reliability: trusted handling of highly sensitive data, including client financials, broker records, issued guarantees, contracts, and even judicial or administrative documents.
- Collective efficiency: brokers, business partners, law firms, insurers, and clients operating within a unified digital ecosystem.
- Scalability: a platform designed to support business growth without compromising quality.
Conclusion
The future of surety insurance is inseparable from digital transformation. Ebix Latin America’s Digital Platform for New Business in Surety Insurance proves that it is possible to combine cutting-edge technology, full compliance, and reliability within a single environment — accelerating operations, enhancing efficiency, and boosting competitiveness.
With this, Ebix Latin America reaffirms its role as a strategic partner in the evolution of the insurance sector — supporting clients in their digital transformation journey and ensuring that bureaucracy never becomes a barrier to growth.
About Ebix Latin America: The Leading Insurtech in the Insurance Market
👉 Learn more: Ebix Latin America
Ebix Latin America is a global insurtech specializing in the development of innovative technology solutions for insurers and brokers. As a recognized leader in insurance technology, we provide the most comprehensive suite of digital solutions, delivering efficiency, automation, and integration across the entire insurance value chain.
With around 400 employees and offices in São Paulo, Rio de Janeiro, and Curitiba, we serve the entire Latin American region and are the largest company in Brazil exclusively dedicated to insurance technology.
We turn challenges into innovation. Join us in this revolution in insurance technology.
